Student Consumer Complaint Process
Loyola Marymount University seeks to resolve all student concerns in a timely and effective manner. To that end, the complaint process serves as an ongoing means for students to discuss concerns or register formal complaints that pertain to alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising; alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and complaints relating to the quality of education or other State or accreditation requirements.
To make a complaint, please visit our Student Complaint Process
Complaint Resolution Options Outside of LMU
If you have a problem with any of Loyola Marymount University’s online program that cannot be resolved internally, you may file a complaint about LMU with your state of residence. Information about where to file a complaint in your state of residence can be found at the following list of state agencies.
- A-I
- K-M
- N-P
- R-W
-
Alabama
Agencies:
Alabama Commission on Higher Education, Office of Non-Resident Institutions
P. O. Box 302000
Montgomery, AL 36130-2000
Alabama Community College System
P.O. Box 302130
Montgomery, AL 36130-2130
Agency Websites:
Alabama Commission on Higher Education Website
Alabama Community College System Website
Links to Complaint Processes:
Alabama Community College Complaint Process
Alaska
Agency:
Alaska Commission on Postsecondary Education
P. O. Box 110505
Juneau, AK 99811
Agency Website:
Link to Complaint Process:
Arizona
Agency:
Arizona State Board for Private Postsecondary Education
1740 W. Adams
Phoenix, AZ 85007
Agency Website:
Link to Complaint Process:
Arkansas
Agency:
Arkansas Department of Higher Education, 423 Main St., Suite 400
Little Rock, AR 72201
Arkansas State Board of Private Career Education
Agency Website:
Arkansas Department of Higher Education Website
Arkansas State Board of Private Career Education Website
Link to Complaint Process:
Arkansas State Board of Private Career Complaint Process
California
Agency:
California Bureau for Private Postsecondary Education
P. O. Box 980818
West Sacramento, CA 95798-0818
Agency Website:
Link to Complaint Process:
Colorado
Agency:
Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
Agency Website:
Link to Complaint Process:
Colorado Complaint Process Information
Connecticut
Agency:
Connecticut Office of Higher Education
450 Columbus Blvd., Suite 510
Hartford, CT 06103-1841
Agency Website:
Link to Complaint Process:
Delaware
Agency:
Delaware Department of Education
The Townsend Bldg., 401 Federal St., Suite 2
Dover, DE 19901-3699
Agency Website:
Link to Complaint Process:
Delaware Student Complaint Policy
Delaware Student Complaint Form.
District of Columbia
Agency:
District of Columbia Education Licensure Commission
1050 First Street NE
Washington, DC 20002
Agency Website:
District of Columbia Agency Website
Link to Complaint Process:
District of Columbia Complaint Process
Florida
Agency:
Florida Commission for Independent Education
Turlington Building, Suite 1514, 325 W. Gaines St.
Tallahassee, FL 32399-0400
Agency Website:
Link to Complaint Process:
Georgia
Agency:
Georgia Nonpublic Postsecondary Education Commission
2082 East Exchange Place, Suite 220
Tucker, GA 30084-5305
Agency Website:
Link to Complaint Process:
Hawaii
Agency:
Hawaii Postsecondary Education Authorization Program
P. O. Box 541
Honolulu, HI 96809
Agency Website:
Link to Complaint Process:
Idaho
Agency:
Idaho State Board of Education Val Fenske
650 W. State Street
P.O. Box 83720 Boise, ID 83720-0037
Agency Website:
Link to Complaint Process:
Illinois
Agency:
Illinois Board of Higher Education
1 N. Old State Capitol Plaza, Suite 333
Springfield, IL 62701
Agency Website:
Link to Complaint Process:
Indiana
Agency:
Indiana Commission for Higher Education
101 W. Ohio Street, Suite 670
Indianapolis, IN
Agency Website:
Link to Complaint Process:
Iowa
Agency:
Iowa College Student Aid Commission
Carolyn Small
430 East Grand Ave., Fl. 3
Des Moines, IA 50309
Agency Website:
Link to Complaint Process:
Kansas
Agency:
Kansas Board of Regents
1000 SW Jackson St., Suite 520
Topeka, KS 66612
Agency Website:
Link to Complaint Process:
Kentucky
Agency:
Kentucky Council on Postsecondary Education
1024 Capital Center Dr., Suite 320
Frankfort, KY 40601
Agency Website:
Link to Complaint Process:
Louisiana
Agency:
Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821-3677
Agency Website:
Link to Complaint Process:
Maine
Agency:
Maine Department of Higher Education
23 State House Station
Augusta, ME 04333
Agency Website:
Link to Complaint Process:
Maryland
Agency:
Maryland Higher Education Commission
6 North Liberty St.
Baltimore, MD 21201
Agency Website:
Link to Complaint Process:
Massachusetts
Agency:
Massachusetts Department of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108
Agency Website:
Link to Complaint Process:
Massachusetts Complaint Process
Michigan
Agency:
Michigan Department of Licensing and Regulatory Affairs
P.O. Box 30714
Lansing, MI 48909
Agency Website:
Link to Complaint Process:
Minnesota
Agency:
Minnesota Office of Higher Education
1450 Energy Park Dr., Suite 350
St. Paul, MN 55108
Agency Website:
Link to Complaint Process:
Mississippi
Agency:
Mississippi Commission on College Accreditation
3825 Ridgewood Rd.
Jackson, MS 39211
Agency Website:
Link to Complaint Process:
Missouri
Agency:
Missouri Department of Higher Education
205 Jefferson Street
P. O. Box 1469
Jefferson City, MO 65102-1469
Agency Website:
Link to Complaint Process:
Montana
Agency:
Montana University System Commissioner of Higher Education
2500 Broadway, Box 203201
Helena, MT 59620
Agency Website:
Link to Complaint Process:
Nebraska
Agency:
Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509
Agency Website:
Link to Complaint Process:
Nevada
Agency:
Nevada Commission on Postsecondary Education
8778 S. Maryland Pw, Suite 115
Las Vegas, NV 89123
Agency Website:
Link to Complaint Process:
New Hampshire
Agency:
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301
Agency Website:
Link to Complaint Process:
New Hampshire Complaint Process
New Jersey
Agency:
New Jersey Secretary of Higher Education
P.O. Box 542
Trenton, NJ 08625
Agency Website:
Link to Complaint Process:
New Mexico
Agency:
New Mexico Higher Education Department
2044 Galisteo St., Suite 4
Santa Fe, NM 87505
Agency Website:
Link to Complaint Process:
New York
Agency:
New York Office of College and University Evaluation
89 Washington Ave.
Albany, NY 12234
Agency Website:
Link to Complaint Process:
North Carolina
Agency:
University of North Carolina Board of Governors State Authorization Unit
910 Raleigh Rd.
Chapel Hill, NC 27515
Agency Website:
Link to Complaint Process:
North Carolina Complaint Process
North Dakota
Agency:
North Dakota University System State Board of Higher Education
1815 Schafer St., Suite 202
Bismarck, ND 58505-0230
Agency Website:
Link to Complaint Process:
North Dakota Complaint Process
Ohio
Agency:
Ohio Department of Higher Education
25 South Front St.
Columbus, OH 43215
Agency Website:
Link to Complaint Process:
Oklahoma
Agency:
Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
Agency Website:
Link to Complaint Process:
Oregon
Agency:
Oregon Office of Degree Authorization
255 Capitol Street NE, Third Floor
Salem, OR 97310
Agency Website:
Link to Complaint Process:
Pennsylvania
Agency:
Pennsylvania Department of Education
333 Market St.
Harrisburg, PA 17126
Agency Website:
Link to Complaint Process:
Rhode Island
Agency:
Rhode Island Office of Higher Education
560 Jefferson Blvd., Suite 100
Warwick, RI 02886
Agency Website:
Link to Complaint Process:
Rhode Island Complaint Process
South Carolina
Agency:
South Carolina Commission on Higher Education
1122 Lady St., Suite 300
Columbia, SC 29201
Agency Website:
South Carolina Commission on Higher Education
Link to Complaint Process:
South Carolina Complaint Process
South Dakota
Agency:
South Dakota Secretary of State's Office
500 East Capitol Ave.
Pierre, SD 57501-5070
Agency Website:
Link to Complaint Process:
South Dakota Complaint Process
Tennessee
Agency:
Tennessee Higher Education Commission
404 James Robertson Pkwy, Suite 1900
Nashville, TN 37243
Agency Website:
Link to Complaint Process:
Texas
Agency:
Texas Higher Education Coordinating Board
P. O. Box 12788
Austin, TX 78711-2788
Agency Website:
Texas Higher Education Coordinating Board
Link to Complaint Process:
Utah
Agency:
Utah Division of Consumer Protection
160 E. 300 South
Salt Lake City, UT 84111
Agency Website:
Link to Complaint Process:
Vermont
Agency:
Vermont State Board of Education
219 North Main St., Suite 402
Barre, VT 05641
Agency Website:
Link to Complaint Process:
Send complaint and necessary documentation to:Cassandra Ryan
Vermont Agency of Education Postsecondary Approval Coordinator
Approval Coordinator Email Address
Written complaint should include the information listed under section, “Other complaints”,
found in the following link: Vermont Written Complaint Guidelines
Virginia
Agency:
Virginia State Council of Higher Education
101 N. 14th St.
Richmond, VA 23219
Agency Website:
Link to Complaint Process:
Washington
Agency:
Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502
Agency Website:
Link to Complaint Process:
West Virginia
Agency:
West Virginia Higher Education Policy Commission
1018 Kanawha Blvd., East - Suite 700
Charleston, WV 25301
Agency Website:
Link to Complaint Process:
West Virginia Complaint Process
Wisconsin
Agency:
Wisconsin Department of Safety and Professional Services
4822 Madison Yards Way
Madison, WI 53705
Agency Website:
Link to Complaint Process:
Wyoming
Agency:
Wyoming Department of Education
122 W. 25th St., Suite E200
Cheyenne, WY 82002
Elaine Marces
307-777-6210
Agency Website:
Link to Complaint Process: