Student Consumer Complaint Process
Loyola Marymount University seeks to resolve all student concerns in a timely and effective manner. To that end, the complaint process serves as an ongoing means for students to discuss concerns or register formal complaints that pertain to alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising; alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and complaints relating to the quality of education or other State or accreditation requirements.
To make a complaint, please visit our Student Consumer Complaint Process page.
Complaint Resolution Options Outside of LMU
If you have a problem with any of Loyola Marymount University’s online program that cannot be resolved internally, you may file a complaint about LMU with your state of residence. Information about where to file a complaint in your state of residence can be found at the following list of state agencies.
-
State
Agency
Agency Website
Link to Complaint Process
Alabama
Alabama Commission on Higher Education
Office of Non-Resident Institutions P. O. Box 302000
Montgomery, AL 36130-2000
Alabama
Alabama Community College System
Alaska
Alaska Commission on Postsecondary Education
P. O. Box 110505
Juneau, AK 99811
Arizona
Arizona State Board for Private Postsecondary Education
1740 W. Adams
Phoenix, AZ 85007
Arkansas
Arkansas Department of Higher Education
423 Main St., Suite 400
Little Rock, AR 72201
Arkansas
Arkansas State Board of Private Career Education
California
California Bureau for Private Postsecondary Education
P. O. Box 980818
West Sacramento, CA 95798-0818
Colorado
Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
Connecticut
Connecticut Office of Higher Education
450 Columbus Blvd., Suite 510
Hartford, CT 06103-1841
Delaware
Delaware Department of Education The Townsend Bldg.
401 Federal St., Suite 2
Dover, DE 19901-3699
District of Columbia
District of Columbia Education Licensure Commission
1050 First Street NE
Washington, DC 20002
Florida
Florida Commission for Independent Education
Turlington Building, Suite 1514
325 W. Gaines St.
Tallahassee, FL 32399-0400
Georgia
Georgia Nonpublic Postsecondary Education Commission
2082 East Exchange Place, Suite 220
Tucker, GA 30084-5305
Hawaii
Hawaii Postsecondary Education Authorization Program
P. O. Box 541
Honolulu, HI 96809
Idaho
Idaho State Board of Education Val Fenske
650 W. State Street
P.O. Box 83720 Boise, ID 83720-0037
Illinois
Illinois Board of Higher Education
1 N. Old State Capitol Plaza, Suite 333
Springfield, IL 62701
Indiana
Indiana Commission for Higher Education
101 W. Ohio Street, Suite 670
Indianapolis, IN
Iowa
Iowa College Student Aid Commission
Carolyn Small
430 East Grand Ave., Fl. 3
Des Moines, IA 50309
State
Agency
Agency Website
Link to Complaint Process
Kansas
Kansas Board of Regents
1000 SW Jackson St., Suite 520
Topeka, KS 66612
Kentucky
Kentucky Council on Postsecondary Education
1024 Capital Center Dr., Suite 320
Frankfort, KY 40601
Louisiana
Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821-3677
Maine
Maine Department of Higher Education
23 State House Station Augusta, ME 04333
Maryland
Maryland Higher Education Commission
6 North Liberty St. Baltimore, MD 21201
Massachusetts
Massachusetts Department of Higher Education
One Ashburton Place, Room 1401 Boston, MA 02108
Michigan
Michigan Department of Licensing and Regulatory Affairs
P.O. Box 30714 Lansing, MI 48909
Michigan Agency Website Michigan Complaint Process Minnesota
Minnesota Office of Higher Education
1450 Energy Park Dr., Suite 350 St. Paul, MN 55108
Mississippi
Mississippi Commission on College Accreditation
3825 Ridgewood Rd.
Jackson, MS 39211
Missouri
Missouri Department of Higher Education
205 Jefferson Street
P. O. Box 1469
Jefferson City, MO 65102-1469
Montana
Montana University System Commissioner of Higher Education 2500 Broadway, Box 203201
Helena, MT 59620
State
Agency
Agency Website
Link to Complaint Process
Nebraska
Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005 Lincoln, NE 68509
Nevada
Nevada Commission on Postsecondary Education
8778 S. Maryland Pw, Suite 115 Las Vegas, NV 89123
New Hampshire
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301
New Jersey
New Jersey Secretary of Higher Education
P.O. Box 542 Trenton, NJ 08625
New Mexico
New Mexico Higher Education Department
2044 Galisteo St., Suite 4 Santa Fe, NM 87505
New York
New York Office of College and University Evaluation
89 Washington Ave.
Albany, NY 12234
North Carolina
University of North Carolina Board of
Governors State Authorization Unit 910
Raleigh Rd. Chapel Hill, NC 27515
North Dakota
North Dakota University System State
Board of Higher Education 1815 Schafer St., Suite 202
Bismarck, ND 58505-0230
Ohio
Ohio Department of Higher Education
25 South Front St.
Columbus, OH 43215
Oklahoma
Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
Oregon
Oregon Office of Degree Authorization
255 Capitol Street NE, Third Floor
Salem, OR 97310
Pennsylvania
Pennsylvania Department of Education
333 Market St.
Harrisburg, PA 17126
State
Agency
Agency Website
Link to Complaint Process
Rhode Island
Rhode Island Office of Higher Education
560 Jefferson Blvd., Suite 100
Warwick, RI 02886
South Carolina
South Carolina Commission on Higher Education
1122 Lady St., Suite 300
Columbia, SC 29201
South Dakota
South Dakota Secretary of State's Office
500 East Capitol Ave.
Pierre, SD 57501-5070
Tennessee
Tennessee Higher Education Commission
404 James Robertson Pkwy, Suite 1900
Nashville, TN 37243
Texas
Texas Higher Education Coordinating Board
P. O. Box 12788
Austin, TX 78711-2788
Utah
Utah Division of Consumer Protection
160 E. 300 South
Salt Lake City, UT 84111
Vermont
Vermont State Board of Education
219 North Main St., Suite 402
Barre, VT 05641
Send complaint and necessary documentation to:
Cassandra Ryan
Vermont Agency of Education Postsecondary Approval Coordinator
Approval Coordinator Email Address
Written complaint should include the information listed under section, “Other complaints”, found in the following link: Vermont Written Complaint Guidelines
Virginia
Virginia State Council of Higher Education
101 N. 14th St.
Richmond, VA 23219
Washington
Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502
West Virginia
West Virginia Higher Education Policy Commission
1018 Kanawha Blvd., East - Suite 700
Charleston, WV 25301
Wisconsin
Wisconsin Department of Safety and Professional Services
4822 Madison Yards Way
Madison, WI 53705
Wyoming
Wyoming Department of Education
122 W. 25th St., Suite E200
Cheyenne, WY 82002
Elaine Marces
307-777-6210