Frequently Asked Questions
Applying for Degree
Q: Do I need to apply for my degree and my diploma?
A: Yes. Before a degree can be posted, the Office of the Registrar must have received and approved a completed Application for Degree, including supplemental documentation as necessary.
Q: What do I include with my Application for Degree?
A: A newly generated CAPP Report for each major and concentration, including both Detail Requirements and Additional Information, and, if necessary, forms resolving NOT MET requirements (Petition for CAPP Adjustment, Transfer Course Approval, etc.).
Q: Can I apply for degree if my CAPP report shows items that are NOT MET?
A: Yes. Click here for more information.
Q: Can I apply for degree if I have an Incomplete?
A: Yes, but all incomplete coursework must be finished and the grade submitted to the Office of the Registrar by the end of the degree term.
Q: How do I submit my Application for Degree?
A: Undergraduates must meet with their Academic Records Coordinator in the Office of the Registrar. Only Master's and Doctoral candidates may mail or fax this paperwork to the Office of the Registrar (310-338-4466) if they are unable to submit it in person.
Q: What is the processing time for the Application for Degree?
A: After 10 business days, check the unofficial transcript on PROWL to confirm that degree status is pending (PN).
Q: What is the deadline for applying for my degree?
A: Students should apply for a degree by the end of the first week of classes for the degree term. This allows students to address unmet degree requirements in a timely manner.
Q: What happens if I don't apply by the January deadline for May degrees?
A: The student’s name may be excluded from the Commencement Program (including any honorary mention) as well as consideration for awards that Commencement year.
Q: May I participate in Commencement if I don't apply by the deadline?
A: Yes.
Q: Is there a charge to apply for my Bachelor's degree?
A: No.
Q: Is there a charge to apply for my Master’s or Doctoral degree?
A: Yes, the one-time, mandatory graduation fee is payable to Student Accounts after the Application for Degree is processed.
Q: Do I need to complete an Application for Degree if I'm not participating in Commencement?
A: Yes. Students specify whether or not they plan to participate in Commencement directly on the application.
Q: Am I automatically listed in the Commencement Program?
A: Students who wish to be excluded from the program indicate this directly on the form.
Q: Do I need to reapply if my degree is cancelled?
A: Yes.
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CAPP Reports
Q: What is CAPP?
A: CAPP is LMU’s online degree-auditing system designed to show how courses fit into a student’s program. It is accessed through PROWL: Student Services > Student Records > CAPP Report.
Q: Why are my current classes not on CAPP?
A: A user must select Generate New Evaluation in order to view the most current version of CAPP.
Q: How can I report an error on CAPP?
A: Contact the Office of the Registrar at registrar@lmu.edu or (310) 338-2740.
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Commencement
Q: Can I walk even though I haven't completed all my coursework?
A: Yes.
Q: May I participate in Commencement if I will not finish my degree until the upcoming August or December term?
A: Yes, Bachelor’s candidates with 12 or fewer semester hours remaining and Master’s candidates with 6 or fewer semester hours remaining.
Q: How many pending semester hours may I have as a Bachelor’s Degree candidate who wishes to participate in Commencement?
A: Twelve (12) or fewer.
Q: How many pending semester hours may I have as a Master’s Degree candidate who wishes to participate in Commencement?
A: Six (6) or fewer.
Q: What qualifies Doctoral candidates to participate in Commencement?
A: They must have successfully defended their dissertations.
Q: May I participate in Commencement if I finished my degree the previous August or December term?
A: Yes, because these students have completed all degree requirements.
Q: Do my guests need tickets?
A: No, tickets are not required. LMU’s Commencement ceremonies are open to the public.
Q: Can I participate in Commencement again if my degree was cancelled after I walked the first time?
A: No.
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Degrees and Diplomas
Q: What if my diploma name changes after I apply for my degree?
A: Submit an updated Application for Degree to the Office of the Registrar or e-mail commencement@lmu.edu.
Q: What if my diploma address changes after I apply for my degree?
A: Submit an updated Application for Degree to the Office of the Registrar or e-mail commencement@lmu.edu.
Q: What is the process for clearing degrees?
A: After all academic work is reviewed in conjunction with the Deans’ Offices, the Office of the Registrar awards or cancels degrees of all applicants.
Q: How can my degree be cancelled?
A: Cancellation of degrees results from degree requirements being unmet or incomplete within the appropriate timeframe.
Q: If my degree is cancelled, do I need to reapply?
A: Yes, it is the responsibility of the student to refile for graduation for a later term if a degree was cancelled for a given term.
Q: What degree date is posted on my transcript and diploma?
A: The date of the degree is the one on which all graduation requirements are completed or documents are submitted.
Q: When can I expect to receive my diploma?
A: Six to eight weeks after the degree has posted, at the address provided on the Application for Degree.
Q: Can I get my diploma if I have a Controller's Hold?
A: No. These diplomas are held at the Office of the Registrar until the hold is removed (but for no more than three years).
Q: Can I order a duplicate diploma?
A: Submit the Request for Duplicate Diploma form with a $25 check or money order for each duplicate diploma.
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Registration
Q: When can I register?
A: In PROWL select Student Services > Registration > Check Your Registration Status to view the student’s registration day and time.
Q: What if I have a class during my registration appointment?
A: The registration day and time is the earliest time a student can register. The student may register anytime after the appointment time.
Q: How do I find my academic advisor?
A: Find the academic advisor’s name in PROWL: Student Services > Registration > Check Your Registration Status. The name will link automatically to the advisor’s email account.
Q: What if I try to register for a class and there is an error message?
A: The student may see an error message in PROWL after submitting a CRN. Registration in the class will be prevented if there is a hold on registration and/or a PROWL registration message.
Q: What do I do if a class I need is closed?
A: Start by contacting the course department for an override into the class. Other contact options may be the associate dean's office, program director, or instructor.
Q: Can I waitlist a course?
A: There are select courses for which students can join a waitlist directly via PROWL.
Q: When can I register for more than 17 hours?
A: Undergraduates are restricted to 17 hours until shortly before the start of each semester when limits are raised to 18 or more hours.
Q: How do I register for a class with a lab?
A: When registering for a class with a required lab, both CRN’s must be submitted at the same time.
Q: Where are my classes located?
A: The student schedule can be viewed in PROWL: Student Services > Registration > Student Schedule by Day & Time or Student Detail Schedule ). The campus map has a list of campus building abbreviations.
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Student Records
Q: How do I find my academic records?
A: In PROWL.
Q: Are my academic records still available in PROWL if I’m no longer a student?
A: Yes.
Q: What is my User ID?
A: Students may use their University ID or social security number in this field.
Q: How do I find my University ID Number?
A: The UID can be found in PROWL: Personal Information > View University ID Number.
Q: What is my PIN?
A: It is a combination of six numbers created by the user. For first-time users the PIN is set as student’s birth date (MMDDYY).
Q: What if I forgot my PIN?
A: Enter the User ID and click “Forgot PIN.”
Q: What if my account is disabled?
A: Email registrar@lmu.edu to request that your PIN be reset.
Q: How do I order my transcripts?
A: In PROWL, select Student Services > Student Records > Request Official Transcript.
Q: How do I see grades?
A: A final grade report is emailed to the student’s LMU email account at the end of each semester. A student can also view grades in PROWL: Student Services > Student Records > Midterm Grades, Final Grades, or Academic Transcript.
Q: What do I do if there is a hold in PROWL?
A: Select Student Services > Registration > View Holds. Information on how to remove a hold is displayed in PROWL.
Q: How do I change my address?
A: In PROWL, select Personal Information > View/Update Address(es) and Phone(s).
Q: How can I remove the Emergency Contact hold?
A: In PROWL, select Personal Information > View/Update Emergency Contact Information.
Q: How can I remove the Off-Campus Student Life hold?
A: Visit Off-Campus Student Life in Von der Ahe 121 or contact OCSL@lmu.edu, 310/LMU-6262.
Q: How do I prove to my loan lender that I am registered?
A: Official enrollment verification certificates can be printed from PROWL: Student Services > Student Records > Enrollment Verification.
Q: How do I prove to my insurance company that I am registered?
A: Official enrollment verification certificates can be printed from PROWL: Student Services > Student Records > Enrollment Verification.
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