Frequently Asked Questions
What services does the Student Accounts Department provide?
We provide the students with financial clearance for classes, room, and board. Revise payment plans, add money to flex and LION meal accounts. We counsel students on the application of financial aid in relation to their student account. And much more!
When do we receive payment information?
First year students are mailed their financial clearance packets in early May. Returning students in early June.
What is included in the financial clearance packet?
Calculation of charges worksheet agreement, medical insurance information, meal plan brochure, return envelope, and tuition refund insurance information.
What is financial clearance?
Upon receiving a completed calculation of charges worksheet and appropriate payment, we financially clear the students for classes, room, board, and fees.
When is the Financial Clearance Deadline?
The deadline for Fall/Summer/Spring may be obtained from the Calculation of Charges Agreement mailed to students. Typically Fall Deadline is July 31st and Spring deadline is November 30th. Summer deadlines are 10 days prior to the start of the session.
What is the ten-payment plan?
Refer to Payment Plans(located on Student Accounts main web page).
May I change my meal plan once I formalize a payment plan?
If you choose a traditional meal plan, you may change within these plans. You may not change to lion S plan. Meal plan changes are allowed the third week only of each semester.
What are L-I-O-N and S meal accounts?
They are non-refundable cash debit purchase meal plans. Available to full-time undergraduate students only.
What is a flexi account?
This is a cash debit card to utilize in the bookstore, laundry rooms, and food service facilities. Other access: Library copiers, vending machines, and event access.
Am I sent a billing statement?
Yes. All students regardless of payment option that have a debit balance are sent a billing statement. Our first bill mailing is the around the 3rd week of school. After the first bill mailing you will receive one each month throughout the year. This is primarily an account summary up to that billing cycle. Electronic Bills are sent to your lmu lion email account.
My billing statement does not match my monthly payment amount for the payment plan.
Correct. The statement is based on current semester activity. Your monthly payment amount is based on the annual figure calculated on the ten-Payment Plan agreement. Please pay the agreed upon monthly payment amount and any extra charges that appear on the billing statement.
When will my Federal Stafford Loan be credited to my account?
Please refer to your disclosure statement sent from the lender. It will notify you of the disbursement date of funds. Electronic funds are applied to your account within one week of the disbursement date. Checks requiring endorsement are mailed to LMU on the disbursement date. Once your paper check is received in our department, we will send you a notification to come and endorse it.
What if my financial aid changes?
If it affects your monthly payment, please contact us to revise your payment plan.
If I go to the Student Health Center, is there a charge?
There is no charge for seeing the doctor. But, any medications, x-rays, etc., are billed to the student account.
If I purchased the University Student Health plan, why I am billed for Health Center charges?
The University student medical plan is basic coverage. Please refer to the medical insurance brochure for specifics. The Health Center has claim forms so you may submit the charges to the insurance company. Payment is still required on the student account.
Do I need a vehicle registration permit?
Yes. All students who drive a car on campus are required to have a vehicle registration permit. Pick up permits at the Public Safety office.
What credit cards do you accept?
We do not accept Credit Cards, however, we do accept ATM Debit, and recurring ACH checking debit. Students may pay by electronic check online.